Frequently Asked Questions
Everything you need to know about brightening your home.
How long will it take to receive my lighting order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental US.
Are light bulbs included with my fixture purchase?
Bulb inclusion varies by product. Please check the 'Specifications' section on the product page; if bulbs are not included, we will provide recommendations for the correct base and wattage.
What is your return policy for damaged or unwanted items?
We offer a 30-day return window for most fixtures in their original packaging. If your item arrives damaged, please contact our support team within 48 hours for a free replacement.
Do you offer professional installation services?
While we do not provide direct installation, all our fixtures come with comprehensive mounting hardware and instructions. We recommend hiring a licensed electrician for all hardwired ceiling and wall lights.
Are your outdoor lights weather-resistant?
Yes, our outdoor collection is categorized by 'Wet' or 'Damp' ratings. Wet-rated fixtures are designed for direct exposure to rain, while damp-rated fixtures are best for covered porches and patios.
Do you offer trade discounts for interior designers or contractors?
Yes, we have a dedicated Trade Program that offers exclusive pricing and volume discounts for industry professionals. You can apply via our 'Trade Account' page.